We hear about providing good support, good customer experience many times. How do we define it?
My definition to a good customer experience is, “An experience of a customer that wins the customer for a lifetime and he shares his experience with others.”
It is essential to provide experience to the customers when they reach us. It is also interesting to understand how it impacts us as a business.
This presentation is all about handling customers, their questions in an efficient manner that makes them happy and make your life easy too. I’d like to share my knowledge and small tools that help me in my routine.